In this section, we answer questions most frequently asked by our Corporate Portal users. Our FAQs offer a quick reference to assist you 24/7 and our Customer Care team can help you between 7 a.m.- 5 p.m. PST at 877-919-1190 or customercare@officerelief.com.
What is an Office Relief Corporate Portal?
Our Corporate Portal is a very easy-to-use, customized version of our full website (www.officerelief.com) dedicated to our repeat customers. It is available 24/7 for our corporate customers to create quotes, place orders, and access copies of previous orders and quotes.
You are in control! Your company’s Corporate Portal reflects your pricing and can be customized to include our full website of products or just those you want your users to see when they log in. In addition, your Corporate Portal allows your company’s administrator to easily add users and assign permissions. We cater to making ergonomics in the workplace as easy as possible for you!
For more information on the features offered in our Corporate Portal, please contact our Customer Care team at 877-919-1190 or customercare@officerelief.com.
How do I manage my account?
To manage your account, click on the “Logon” link in the right-hand corner and log into your portal. Click on the “Your Account” link. This will take you to your Account Dashboard where you have the ability to view and update your account information.
I am having trouble logging into my Corporate Portal. Do I contact my administrator or the Customer Care team?
Keep in mind that your User ID is always your email address. Therefore, if you have trouble logging in, it is likely a password issue. Please click on the link “Have you forgotten your password or user ID?” and enter your email. Once completed, check your email inbox for the password reset link. If this process doesn’t resolve the problem, please contact our Customer Care team at 877-919-1190 or customercare@officerelief.com.
How can we add and control the visibility of products on our custom Corporate Portal?
In order to add, remove or modify the visibility of products in your custom Corporate Portal, please contact our Customer Care team at customercare@officerelief.com or call us at 877-919-1190 with your request. We will send you an email notification when it is complete.
*Note: This process can take up to 24 to 48 hours.
If my company already has an Office Relief account, can we create a Corporate Portal as well?
Yes, for customers that order several times a month or more, a corporate portal might make sense for you. If you feel that a Corporate Portal is appropriate for your business please contact our Customer Care team at 877-919-1190 or customercare@officerelief.com and we will customize a portal that is right for you!
How do I register as a new user to the account?
Please click on “Registration” link at the right hand corner.Please consult Customer Service to obtain the customer number for new user registration.
Do I have to create an account to buy from Office Relief?
Yes, consumers and businesses who do not currently have an account with Office Relief will be asked to provide a credit card, user name and address information at checkout. This will be the same process typically used by most e-commerce sites today.
However, we recommend that businesses and government customers who purchase items regularly call our Customer Care team at 877-919-1190 to set up a Corporate Portal with custom pricing and settings.
How do I cancel my order?
Please contact our Customer Care team at 877-919-1190 as soon as possible to cancel your order. Unfortunately, orders that have already been processed may no longer be eligible for cancellation.
Can I add an item to an order that was placed previously?
You are not able to modify a completed order via our online system. Please contact our Customer Care team at customercare@officerelief.com or call at 877-919-1190 between 7:00 a.m. – 5:00 p.m. PST to make modifications to your order.
How do I find and/or print a copy of my Orders/Quotations/Invoices?
To locate an order, quotation or invoice, go to menu Documents, and select Quotes, Orders or Invoices; This will show you a copy of your order, which can be downloaded as well.
How do I place a quotation?
The system default is sales order when you login to your portal. To place a quotation, please go to menu Quick Cart and select Create Quote as the first step. Now your shopping cart is in quotation and you can go back to menu Products to select your products to the shopping cart.
If you have any questions or need additional assistance or ergonomics tips, please contact our Customer Care team at 877-919-1190 or customercare@officerelief.com.
Your question not covered here?
Give us a call toll free or send us an email and our Customer Care Team will be happy to assist you.
Email: customercare@officerelief.com
Phone: (877) 919-1190
Fax: (877) 383-1199