Privacy & Security
Online Privacy Notice
1. Introduction.
(a) Web Site Owner. Office Relief, Inc., a California corporation (the "Company") is the owner of this web site (the "Site"). The Company can be contacted by mail at 516 McCormick Street, San Leandro, CA 94577, by phone at 877-919-1190, or by e-mail using the “Contact Us” tab located on the Site. This online privacy notice discloses the Company information practices for the Site, including what type of personal identifiable information is requested in order to make a purchase, how the information is used, and with whom the in-formation is shared. Note that other Company web sites may be governed by privacy notices containing different information practices applicable to those sites.
(b) Web Site Visits. In general, you can visit on the the Company Web Site without disclosing any personal information. The Company analyzes the data gathered from Web Site visits for trends and statistics, and then discards the gathered data.
(c) Web Site Transactions. At times, the Company will need personal information regarding a customer or a prospect. For example to process an order or provide a subscription, the Company may need to know a customer's name, mailing address, e-mail address and credit card details. It is the Company's intent to inform you know before the Company collects personal information, such as user's name and/or address on the Internet. If you tell us that you do not wish to have this information used as a basis for further contact with you, the Company will respect your wishes.
2. Personal Information That May Be Collected.
(a) Identifying Information. In order to make a purchase, the Company will request a user to provide certain personal identifying information, which may include: name, postal address, e-mail address, telephone number, facsimile number, method of payment, and, if applicable, credit card number. The Company may request additional information necessary to establish and maintain customer's account.
(b) Service Quality Monitoring. Some Web site transactions may require a customer to telephone the Company, or the Company to call the customer. The Company will not contact you by telephone without your prior consent, except to confirm an order placed online and/or to inform a customer of the status of such order. Customer should be aware that it is the Company's practice to monitor, and in some cases record such calls for staff training or quality assurance purposes.
(c) Information from Children. The Company does not sell products or services for purchase by children, and will not collect or post information from a child under the age of 18 without the involvement of a parent or guardian. The Company will notify the child's parent or guardian at the e-mail address provided by the prospective customer, alerting the parent or guardian to the child's use of the Web site and providing instructions as to how the parent or guardian can delete the child's registration from the Web site. The Company does not use personally identifying information collected from children for marketing or promotional purposes, and does not disclose such information to any third party for any purpose whatsoever.
(d) Lost or Stolen Information. If a customer's credit card and/or password is lost or stolen, the customer should promptly notify the Company in order to enable the Company to cancel the lost or stolen information and to update its records with a changed credit card and/or password.
(e) Links to Other Web Sites. The Site may contain links to other web sites. The Company is not responsible for the privacy practices or the content of those other Web sites.
3. Uses Made of the Information.
(a) Limited Uses Identified. Without customer's prior consent, the Company will not use your personal identifiable information for any purpose other than that for which it is submitted. The Company uses personal identifiable information to reply to inquiries, handle complaints, provide operational notices and in program record-keeping. The Company also processes billing and business requests related to the Company Web Site participation.
(b) Marketing Uses. Unless customer unsubscribes using the instructions provided in any email to the customer from the Company, the Company reserves the right to provide customer with information about the Company's Web site, the Company products and services, and related information in which customer has indicated an interest.
(c) Stored Information Uses. The Company stores the information provided by customers. Stored information is used by the Company to support customer interaction with the Site; to deliver customer purchases; and/or to contact customer again about other Company services and products.
(d) Company Contests and Drawings. When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
(e) Online Advertising. Some companies that help the Company deliver interactive on-line advertising, such as banner ads, may collect and use information about the Company's customers to help the Company better understand the types of advertising or promotions that are most appealing to the Company's customers. After it is collected the information is aggregated so it is not identifiable to a specific individual. If, however, customer would prefer that these companies not collect such information, please mark an "x" on the opt-out option box herein provided.
4. Disclosure of the Information.
(a) Within Corporate Organization. The Company is a multinational organization, with legal entities, business processes, management structures, and technical systems that cross borders. The Company may share your personal information within the the Company corporate organization, and may transfer the information to countries in the world where the Company conducts business. Some countries may provide less legal protection for customer personal information.
(b) Mergers and Acquisitions. Circumstances may arise where for business reasons, the Company decides to sell, buy, merge or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is the Company's practice to seek appropriate protection for information in these types of transactions.
(c) Agents. The Company employs or engages other companies and individuals to perform business functions on behalf of the Company. These persons are provided with personal identifying information required to perform their functions, but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.
(d) Affiliated Businesses. The Company works closely with affiliated businesses operating web site stores, providing services or selling products on each other's Web sites. These businesses identify themselves to customers. Customer information related to a transaction with an affiliated business is shared with that affiliated business.
(e) Marketing Analysis by Third Parties. The Company reserves the right to disclose to third parties personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.
(f) Disclosure to Governmental Authorities. Under certain circumstances, personal information may be subject to disclosure pursuant to a judicial or other government subpoenas, warrants or orders.
5. Use of Computer Tracking Technologies.
(a) No Tracking of Personal Information. The Company's Web Site(s) are not set up to track, collect or distribute personal information not entered by visitors. Through web site access logs the Company does collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis and business decision making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.
(b) Use of Cookies. The Company, or its third party vendors, collects non-identifiable and personal information through the use of various technologies, including "cookies". A cookie is an alphanumeric identifier that a Web site can transfer to customer's hard drive through customer's browser. The cookie is then stored on customer's computer as an anonymous tag that identifies the customer's computer, but not the customer. Cookies may be sent by the Company or its third party vendors. Customer can set its browser to notify customer before a cookie is received, giving an opportunity to decide whether to accept the cookie. Customer may also set its browser to turn off cookies; however, some Web sites may not then work properly.
(c) Use of Web Beacon Technologies. The Company may also use Web beacon or other technologies to better tailor its Web site(s) to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Web site, a non-identifiable notice of that visit is generated which may be processed by the Company or by its suppliers. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer's visits to these pages, customer can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.
(d) Collection of Non-Identifiable Information. The Company may collect non-identifiable information from user visits to the the Company Web site(s) in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on the Company Web site(s); Web site and system administration; user analysis; and business decision making. Such information is sometimes known as "clickstream data." the Company or its contractors may use this data to analyze trends and statistics.
(e) Collection of Personal Information. The Company collects personal identifying information from customer during a transaction. The Company may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help the Company understand trends and patterns. This information is not reviewed at an individual level.
6. Information Security.
(a) Commitment to Online Security. The Company protects against the loss, misuse and alteration of any and all data submitted, stored, and used for operations of the Website. We use 256-bit Secure Socket Layer (SSL) technology with both server authentication and data encryption to ensure your data is safe and secure. All the Company agents and contractors with access to personal information on the Company web site(s) are also bound to adhere to Company security standards.
All of our servers are behind a firewall to prevent users from accessing them other than by specifically allowed protocols and methods. Additionally, securely designed segregated networks, load balancers with "denial of service" countermeasures, and application-layer filters create layers of protection against malicious acts.
(b) No Liability for Acts of Third Parties. The Company will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, the Company shall not be liable for unauthorized disclosure of personal information due to no fault of the Company including, but not limited to, errors in transmission and unauthorized acts of Company staff and/or third parties.
7. Privacy Policy Changes and Opt-Out Rights.
(a) Changes to Privacy Policy. This privacy notice was last updated on November 17, 2022. The Company reserves the right to update its privacy policy statement at any time. A notice of any material change will be posted on the the Company Web site home page for thirty (30) days prior to the implementation of such change.
(b) Opt-Out Right. Customer and/or prospective customer has the right at any time to cease permitting personal information to be collected, used or disclosed by the Company and/or by any third parties with whom the Company has shared and/or transferred such personal information. Right of cancellation may be exercised by contacting the Company via certified postal mail. After processing the cancellation, the Company will delete customer or prospective customer's personal information from its data base.
8. Access Rights to Data.
(a) Information Maintained by ABC. Upon customer's request, the Company will provide a reasonable description of customer's personally identifiable information that ABC maintains in its data bank. The Company can be contacted by e-mail using the “Contact Us” tab on the Site, telephone 877-919-1190, or certified postal mail.
(b) Corrections and Changes to Personal Information. Help the Company to keep customer personal information accurate. If customer's personal information changes, or if customer notes an error upon review of customer information that the Company has on file, please promptly e-mail the Company using the “Contact Us” tab on the Site and provide the new or correct information.
(c) Your California Privacy Rights.Beginning on January 1, 2005, California Civil Code Section 1798.83 permits customers of the Company who are California residents to request certain information regarding the Company’s disclosure of personal information for their direct marketing purposes. To make such a request, please write to the address listed in Section 1 above. Within 30 days of receiving such a request, the Company will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. The Company reserves its right not to respond to requests submitted other than to the address specified in this paragraph.
California’s privacy laws require a company to provide notice to California users of their rights to receive information on to which entities their information was shared for marketing purposes.
9. Accountability.
(a) Questions, Problems and Complaints. If you have a question about this policy statement, or a complaint about the Company compliance with this privacy policy, you may contact the Company by e-mail using the “Contact Us” tab on the Site.
(b) Terms of Use. If customer chooses to enter into a purchase order, customer's action is hereby deemed acceptance of the Company practices described in this policy statement. Any dispute over privacy between customer and the Company is subject to the provisions of this notice and to the Company's Terms and Conditions Agreement and Website Use Policy which is hereby incorporated herein.